Your PMHS Exam Appointment

1. Receive Approval & Scheduling Notification from PNCB

• Watch for this important email from PNCB within 2 weeks of approval of your complete application. You are assigned an April, June, September, or November testing window, based on the date your application is received. You must schedule your exam to test within this timeframe.
• Check your application status regularly. If you do not receive your emailed notification, check spam then log in to your portal for a copy under Message Report. Once you receive it, you are ready to make your exam appointment with Prometric.

2. Make Your Appointment

• Have your calendar handy and visit Prometric's website to select a date and time, then schedule your exam. If you are requesting special accommodations, you must schedule by phone by calling Prometric at 1-800-967-1139. Don't delay. Waiting to schedule may impact availability of desired date.
• Log in to PSI through the link included in your PNCB exam eligibility email. This link takes you directly to your profile information and scheduling portal.

3. Confirm You Have Acceptable ID

• On-Site Exams: Don't forfeit your fees! To enter a Prometric Testing Center for your exam, you must present two forms of ID, one with a current photograph. All documentation must be in your legal name. You can opt to use 2 primary forms of identification instead of 1 primary and 1 secondary. Compare the forms of identification you plan to take to the test center with PNCB's ID requirements. Do you have the right ID? Has your name changed? Are ID dates expired?
• Remote Proctored Exams: You must present one form of current ID. All documentation must be in your legal name. Review PNCB’s ID requirements.

On-Site Exams: You can make changes by logging in at Prometric's website or by phone with Prometric Candidate Services at 1-800-688-5804 during normal hours of operation.

Candidates who reschedule by phone must make and confirm all changes through direct contact with Prometric. Leaving a voice mail message is not acceptable for appointment changes.

Prometric fees may apply depending on where you are in your testing window. Refer to the schedule below for guidance.

Remote Proctored Exams: Log into your PSI portal using the link provided in your PNCB exam eligibility email.

Unable to test during your assigned window? Consider requesting an extension.

• The extension fee is not refundable under any circumstances.
• You may only extend one time per application.
• You will be moved to the next available testing window.

To request an extension, complete each of these steps:

1. Check dates: Candidates must complete the extension application 5 full business days before the end of your initial testing period. The extension can only be made if your testing period has not expired. Check my testing window
2. Cancel existing appointment with Prometric or PSI: If you have already scheduled a testing date and time, it is your responsibility to cancel your appointment with Prometric per their cancellation schedule - 5 full business days before scheduled exam - or you will forfeit all fees. See the Prometric fee chart below. Contact Prometric to cancel. Cancel your existing appointment with PSI within 48 hours of your scheduled exam.
3. Confirm Your Prometric or PSI cancellation with PNCB: Email exam@pncb.org to let us know you have cancelled your appointment.
4. Order extension: Contact PNCB at 1-888-641-2767 or exam@pncb.org so PNCB can process your request, then notify you of your newly assigned testing period. You may then schedule your new testing appointment with Prometric.

You can cancel/withdraw from your remote proctored exam by logging into PSI using the link provided in your exam eligibility email. You must cancel within 48 hours of your scheduled appointment or you will forfeit all fees paid and be considered a no show, which means you would need to pay for and create a new exam application.

You can cancel/withdraw by logging in at Prometric's website or by phone with Prometric Candidate Services at 1-800-688-5804 during normal hours of operation.

Candidates who cancel/withdraw by phone must make and confirm all changes through direct contact with Prometric. Leaving a voice mail message is not acceptable for cancellation/withdrawal.

Prometric fees may apply depending on where you are in your testing window. Refer to the schedule below for guidance.

1. Cancel any testing appointment with Prometric by visiting their website or call them at 1-800-688-5804 no less than 16 days before your scheduled test date.
2. Email a withdrawal request to exam@pncb.org. Your request must be received at PNCB 16 business days before expiration of your assigned April, June, September or November testing window in order to receive a refund of the examination fee only ($130 registration fee non-refundable).

Withdrawal requests received following the expiration of a testing period will not be honored, and no fees will be refunded. To test in the future, the candidate must reapply and pay all fees.